What's Wrong With Your Current Camera? | Frequently Asked Questions
Q. Do you guarantee your work?
A. Absolutely. If you are not happy with the lines we install, we will replace the screen with a new factory screen and refund your money.
Q. Why use ViewfinderMasks™ and not another service?
A. ViewfinderMasks™ is a premium service based on product quality, fast service, knowledge base, and customer relationships. We apply ViewfinderMasks™ in the fashion you expect. Clean, thin, crisp, accurate, black lines, that clearly define the exact area you will use. Our lines are applied directly onto your focus screen to within 1/100th of an inch and are made to look like a factory installation. We do not use a piece of printed acetate taped to your screen because that is just plain wrong. Our lines do not fade, shift, chip, or look mottled.
We can duplicate any mask you design. We have no limits and can change your design, should you want to, on the fly. We are successful only when you are happy with your installation.
Your camera is in safe hands. Scott Helberg, your installer, was in the camera repair business for 30 years, repairing Hasselblad, Mamiya, Bronica and Long Roll cameras specifically for Professional Photographers for the last 20 of those years. He is more than familiar with your need for perfection and fast turnaround.
Q. How long does it take?
A. Most small orders are done within 1-2 days. All efforts will be made to send overnighted cameras back the same day or the following day. Larger orders will need to be scheduled.
Q. How much does it cost? Do you charge for shipping?
A. There are two classes of screens, both of which include installation. The "Single Format" costs $165. This means the screen will come with a single format applied, 8x10, or 5x7, or Square. The "Composite Screen" costs $195. This screen is a combination of anything more than just the single format lines... a second set of format lines, head and foot marks, head ovals, bowes, etc. The price is flat and there is no setup fee. We charge the customer for shipping and insurance. We are willing to use your account number so there is no surcharge on shipping. Occasionally, the boxes we receive from our customers are in such bad shape we charge $4.00 for a new box and packing material.
Q. Do you offer a discount for more than one camera?
A. Yes, discounts start at 20 cameras.
Q. We shoot weddings and underclass; can you make a screen I can use for both? Won't there be a lot of distracting lines in my viewfinder?
A. Yes, we have a screen for both weddings and underclass. It has 8x10, chin cup, head and foot lines. (5x7 also if you want them). The chin cup and head line take up very little real estate in the viewfinder. An important part of adding ViewfinderMasks is layout design. We spend a lot of time balancing the look of our screens so they appear uncluttered. That, along with the thin width of our lines, works extremely well for being able to use the lines when needed, or look past them when you don’t.
Q. Can you provide me with the same head mask I use on my Long Roll or Medium Format camera?
A. Yes. We can exactly duplicate any existing mask or mask you design onto the focus screen of any SLR type digital camera.
Q. Will this upgrade void the warranty?
A. No, ViewfinderMasks™ added to the camera will not void the warranty.
Q. My camera does not have a "user" interchangeable screen, can I still have the lines installed?
A. Yes. All SLR digital cameras can be upgraded to ViewfinderMasks™
Q. Do you have to pull my camera apart to do this? What is the process to install ViewfinderMasks™ in my camera?
A. The camera does not need to be disassembled. The focus screens are held in place by various types of spring clips located just above the mirror of the camera. The clip is released, and the focus screen can be lifted out. We then apply your mask to the focus screen, clean and reinstall the screen.
Q. Well, if you are taking my lens off, aren't you going to get dust on my sensor? Will it come back clean?
A. Part of our business is sensor cleaning. We could go on for several pages about the subject of dust on the sensor, the truth and the myths, but the answer to your question is yes, the camera will come back clean assuming two things. One, the sensor was clean when you sent it in, and two, if it wasn't clean, you are willing to pay for our cleaning service, which is $45 at the time of ViewfinderMasks installation (or $65 if you send the camera in for sensor cleaning only).
Q. There are focus points in my viewfinder. What happens if your ViewfinderMasks™ run through them? Do the lines affect focus or exposure?
A. ViewfinderMasks™ do not affect any function of the camera. If they happen to cross over a lighted focus point, the point still lights up as it always did. There is no affect on focus or exposure, and since the lines are applied to the focus screen, they do not show up on the image.
Q. What is the process to send my camera in?
A. The best way is to call us so we can discuss exactly what lines you will need and any other pertinent information such as a quantity of cameras, etc. From there, we fill out a work order so we have the info needed to properly set up your camera. We will discuss when you want to send your camera and you will be scheduled in. From there, we can let you know when you can expect your camera to be returned.
Q. What forms of payment do you accept?
A. In most cases, credit cards work best. Visa, Master Card and, if we have to, American Express. We will work from purchase orders also.
Q. Are you a photographer, how do you know where to put the lines, is this all that you do?
A. People ask these questions rather often. Scott Helberg is not a photographer. He worked as a camera repairman for 30 years and owned a shop for Professional Photographers for the last 20 of those years. As his customer base switched to digital, this small niche market opened up. He was asked continuously to add ViewfinderMasks and clean sensors. As repairs declined, these services increased and now this is his sole business.In Scott’s own words, “Correct line placement is my business, just as the mechanics of photography are yours. I know where they go because I have studied, designed, tested and implemented our designs. We do it right.”